Open banking: la direttiva c’è i consumatori forse sì

I servizi di open banking abilitati dalla direttiva PSD2 (ovvero la Direttiva dei sistemi di pagamento EU 2015/2366) rappresentano un autentico cambio di paradigma per il mondo bancario tradizionale, tanto nella prospettiva delle banche quanto in quella dei clienti. Lo studio quantitativo condotto da SDA Bocconi su oltre 1200 clienti bancari italiani ha rivelato la presenza di tre categorie principali di clientela (i fedeli, gli aspiranti fedifraghi, i delusi), corrispondenti ad altrettanti...

Competences and capabilities for digital value creation

This chapter aims to synthetize the vast debate on how to build and maintain the competences that firms need in the digital world. In doing so, we source from two complementary views. First, a bottom-up view of the competences and skills of single individuals. Second, a top-down perspective that focuses on the importance of organizations that can systematically scan the external environment, select priorities, mobilize the right individual competences, and orchestrate them to drive the result...

A structured framework to assess the business application landscape of blockchain technologies

Assessing incumbents' risk of digital platform disruption

By re-architecting markets, digital platforms can significantly disrupt incumbents' businesses. We identify three characteristics of markets that digital platforms exploit to gain a foothold in existing markets: inefficiencies caused by asymmetric, fragmented and complex information; the modular nature of offerings; and unaddressed heterogeneous customer preferences. We provide a tool that incumbents can use not only to assess the risk of digital platform disruption, but also to identify digi...