IRIS

VALENTINI, SARA

VALENTINI, SARA  

Dipartimento di Marketing  

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Risultati 1 - 20 di 46 (tempo di esecuzione: 0.021 secondi).
Titolo Data di pubblicazione Autore(i) Rivista Editore
A meta-analysis of satisfaction with complaint handling in services 1-gen-2007 Orsingher, Chiara; M., De Angelis; Valentini, Sara - (seleziona...)
A meta-analysis of satisfaction with complaint handling in services 1-gen-2010 Orsingher, Chiara; Valentini, Sara; De Angelis, Matteo JOURNAL OF THE ACADEMY OF MARKETING SCIENCE -
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations 1-gen-2011 Valentini, Sara; Orsingher, Chiara; De Angelis, M. - (seleziona...)
Are Online Deal Prone And Offline Deal Prone Consumers The Same Consumers? 1-gen-2017 Valentini, Sara; Montaguti, Elisa; Scott, Neslin - (seleziona...)
Being the First Entrant and Getting Stuck in the Middle: The Disadvantage of the Intermediate Pioneer 1-gen-2017 Zammit, Alessandra; Montaguti, Elisa; Valentini, Sara - (seleziona...)
Brand e social media: alla ricerca degli strumenti più efficaci nella caccia all’engagement 1-gen-2017 Montaguti, Elisa; Valentini, Sara HARVARD BUSINESS REVIEW ITALIA -
Can Companies Generate Engagement Through Their Social Media Activity? A Field Experiment 1-gen-2016 Valentini, Sara; Montaguti, Elisa; Vecchioni, Federica; Zammit, Alessandra - (seleziona...)
Can marketing campaigns induce multichannel buying and more profitable customers? A field experiment 1-gen-2016 Montaguti, Elisa; Neslin, Scott A.; Valentini, Sara MARKETING SCIENCE -
Consumer (goal) satisfaction: a means-ends chain approach 1-gen-2011 Orsingher, Chiara; Marzocchi, Gian Luca; Valentini, Sara PSYCHOLOGY & MARKETING -
Consumer Waiting And Store Choice: the Case Of Home Delivery 1-gen-2017 Montaguti, Elisa; Federico, Rossi; Valentini, Sara - (seleziona...)
Content that engages your customers: the role of brand congruity and promotions in social media 1-gen-2023 Montaguti, Elisa; Valentini, Sara; Vecchioni, Federica JOURNAL OF INTERACTIVE MARKETING -
Creare consumatori multicanale ed aumentare la profittabilità della customer base tramite campagne di marketing 1-gen-2014 Montaguti, Elisa; Neslin, Scott; Valentini, Sara - SOCIETA’ ITALIANA MARKETING
Customer Evolution in Sales Channel Migration 1-gen-2008 Valentini, Sara; Neslin, a. s.; Montaguti, Elisa - (seleziona...)
Customer Evolution in Sales Channel Migration 1-gen-2009 Valentini, Sara; Neslin, Scott; Montaguti, Elisa - (seleziona...)
Customer evolution in sales channel migration 1-gen-2008 Valentini, Sara; Neslin, A. SCOTT.; Montaguti, Elisa - (seleziona...)
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 1-gen-2018 Valentini, Sara; Orsingher, Chiara; Polyakova, Alexandra - (seleziona...)
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 1-gen-2017 Orsingher, Chiara; Valentini, Sara; Polyakova, Alexandra - (seleziona...)
Customers’ emotions in service failure and recovery: a meta-analysis 1-gen-2020 Valentini, Sara; Orsingher, Chiara; Polyakova, Alexandra MARKETING LETTERS -
Customization and Satisfaction: The Role of Self-expression 1-gen-2016 Montaguti, Elisa; Valentini, Sara; Zammit, Alessandra - (seleziona...)
Decision process evolution in customer channel choice 1-gen-2016 Valentini, Sara; Montaguti, Elisa; Neslin, Scott A. - MIT Press