Taking Public Service Logic into the digital environment: Co-designing public services in a virtual setting

This chapter analyses the co-design of local neighbourhood services for vulnerable elderly people. It is based upon the design stage of a major project in Scotland (‘Peoplehood’) to develop a supportive community approach to the needs of vulnerable elderly people. The project commenced in early 2020 and was planned to utilise ‘traditional’ face-to-face (F2F) co-design approaches for public services. These approaches have their own challenges for working with vulnerable adults, such as the impact of cognitive impairment and the resolution of differing perceptions of need across different stakeholder groups – including the elderly person themselves and their friends and/or family.