The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.

The effect of capacity management strategies on employees'well-being. A quantative investigation in the heathcare industry

BELVEDERE, VALERIA;GRANDO, ALBERTO;
2015

Abstract

The aim of the paper is to understand and measure the effect that different capacity management strategies can have on the well-being of front-line employees in healthcare organizations. Healthcare organizations cope with a fluctuating demand through capacity management decisions, which mainly concern professionals who carry out front-lines tasks. Such strategies may produce some psychological effects, namely in terms of well-being that can in turn drive service quality. We present a study carried out on a database collected from 42 hospitals. Empirical evidence shows that tougher schedules and less flexible contracts lead toward lower job satisfaction and well-being of the employees.
2015
EuirOMA Conference
Sebastiano, Antonio; Università Carlo Cattaneo – LIUC, Castellanza – Italy; Belvedere, Valeria; Università Bocconi, Milan – Italy; Grando, Alberto; Un...espandi
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11565/3987313
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