Over the past two decades the banking industry has undergone profound changes. The authors aim to understand how significant and deep the changes that characterize the relationship between a bank and its employees are. The different empirical surveys generally confirm a state of discomfort and anxiety among bank employees; furthermore, this state of mind is coupled with a widespread nostalgic attitude towards the “good old banking days”. In the paper, the authors try to develop some possible solutions which might help to restore a climate of confidence and satisfaction within different professional groups, thus enhancing financial results and staff performance in the banking industry
Change and motivation: the case of the Italian banking system
FILOTTO, UMBERTO;IELASI, FEDERICA
2008
Abstract
Over the past two decades the banking industry has undergone profound changes. The authors aim to understand how significant and deep the changes that characterize the relationship between a bank and its employees are. The different empirical surveys generally confirm a state of discomfort and anxiety among bank employees; furthermore, this state of mind is coupled with a widespread nostalgic attitude towards the “good old banking days”. In the paper, the authors try to develop some possible solutions which might help to restore a climate of confidence and satisfaction within different professional groups, thus enhancing financial results and staff performance in the banking industry
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