Designing an IS performance management system: the case of insurance corporation

Contribution of Information Systems (IS) to business has been widely debated among both business scholars and practitioners. Even though a consistent body of literature has examined the problem over a time frame of more than 20 years, and a plethora of theoretical contributions has been produced, the issue of evaluating IS effectiveness remains unresolved. Starting from the assumption that real-world experiences differ from theoretical explications, and with the intent to contribute to IS Performance Management field bringing evidences from the reality, this chapter describes and discusses the design of an IS performance management system implemented by an insurance corporation