The concept of public service motivation (PSM) dates back to 1982. Since then, many definitions, measurement scales and implications have been proposed and discussed. Nevertheless, there is still a gap between what is known and what it would be useful to know about PSM. This article reviews literature published in the last thirty years and identifies five main streams within literature itself. The relevant branches are: definition, measurement, generalizability, the relationship between PSM and other individual and organizational variables, and the translation of PSM theory into human resource management (HRM) practices. Finally, this paper identifies unanswered questions for future research. What is the relationship between PSM and individual and organizational performance? What is the link between PSM and leadership in the public sector? How should HRM practices be designed to consider different level of PSM found among public servants?
Public service motivation: the state of the art
BELLE', NICOLA;CANTARELLI, PAOLA
2012
Abstract
The concept of public service motivation (PSM) dates back to 1982. Since then, many definitions, measurement scales and implications have been proposed and discussed. Nevertheless, there is still a gap between what is known and what it would be useful to know about PSM. This article reviews literature published in the last thirty years and identifies five main streams within literature itself. The relevant branches are: definition, measurement, generalizability, the relationship between PSM and other individual and organizational variables, and the translation of PSM theory into human resource management (HRM) practices. Finally, this paper identifies unanswered questions for future research. What is the relationship between PSM and individual and organizational performance? What is the link between PSM and leadership in the public sector? How should HRM practices be designed to consider different level of PSM found among public servants?
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