Sfoglia per Autore VALENTINI, SARA
Generalisation about satisfaction with complaint handling in services
2007 Orsingher, Chiara; M., Deangelis; Valentini, Sara
A meta-analysis of satisfaction with complaint handling in services
2007 Orsingher, Chiara; M., De Angelis; Valentini, Sara
Segmentazione e motivazioni della customer base : un'applicazione al settore alberghiero
2008 Valentini, Sara
Customer evolution in sales channel migration
2008 Valentini, Sara; Neslin, A. SCOTT.; Montaguti, Elisa
Customer Evolution in Sales Channel Migration
2008 Valentini, Sara; Neslin, a. s.; Montaguti, Elisa
Do Multichannel Customers Really Outperform? Retention, Revenues, and Multichannel Usage in a Contractual Setting
2009 Valentini, Sara; S. A., Neslin; Montaguti, Elisa
Customer Evolution in Sales Channel Migration
2009 Valentini, Sara; Neslin, Scott; Montaguti, Elisa
Do Multichannel Customers Really Outperform? Retention, Revenues, and Multichannel Usage in a Contractual Setting
2009 Valentini, Sara; Montaguti, Elisa; S. A., Neslin
The Impact of Customer Multichannel Choices on Revenues and Retention
2010 Valentini, Sara; Montaguti, Elisa; Neslin, S. A.
Does Multichannel Usage Produce More Profitable Customers?
2010 Montaguti, Elisa; Neslin, S.; Valentini, Sara
A meta-analysis of satisfaction with complaint handling in services
2010 Orsingher, Chiara; Valentini, Sara; De Angelis, Matteo
Does Multichannel Usage Produce More Profitable Customers?
2011 Montaguti, Elisa; Neslin, S. A.; Valentini, Sara
A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations
2011 Valentini, Sara; Orsingher, Chiara; De Angelis, M.
Does multichannel produce more profitable customer?
2011 Montaguti, Elisa; Neslin, Scott; Valentini, Sara
Decision process evolution in customer channel choice
2011 Valentini, Sara; Montaguti, Elisa; Neslin, Scott A.
Consumer (goal) satisfaction: a means-ends chain approach
2011 Orsingher, Chiara; Marzocchi, Gian Luca; Valentini, Sara
Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery
2013 Valentini, Sara; Orsingher, Chiara
Creare consumatori multicanale ed aumentare la profittabilità della customer base tramite campagne di marketing
2014 Montaguti, Elisa; Neslin, Scott; Valentini, Sara
Do Marketing Campaigns Produce Multi-channel Buying and More Profitable Customers? A Field Test
2014 Montaguti, Elisa; Scott A., Neslin; Valentini, Sara
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery
2015 Valentini, Sara; Orsingher, Chiara; Polyakova, Alexandra
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