This study examines how organisational, technological, and environmental factors interact to enable systematic AI adoption in a large welfare administration operating under constitutional social protection obligations and demographic pressure; it further asks whether, and how, these factors manifest differently across two categories of AI use (citizen-facing versus internal administrative systems).
Artificial Intelligence Adoption in Public Organizations: Evidence from the Italian Welfare Agency
Nasi, Greta;
In corso di stampa
Abstract
This study examines how organisational, technological, and environmental factors interact to enable systematic AI adoption in a large welfare administration operating under constitutional social protection obligations and demographic pressure; it further asks whether, and how, these factors manifest differently across two categories of AI use (citizen-facing versus internal administrative systems).
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