Leveraging the power of location information and technologies to improve Public Services at Local Level

This work focuses on the public value generated from location-enabled public services by investigating a set of ten case studies from across the European Union. Our research suggests that (i) the local agenda might refer to the urgency and relevancy of an issue and particular local characteristics that need to be adequately addressed; (ii) past choices and digitalisation efforts are a decisive positive factor whenever they encompass past decisions of service digitalisation and technological capability strengthening; (iii) the assignment of clear responsibilities for innovation and a clear innovation strategy are fostering location-enabled public service adoption. Furthermore, we found that organisations adopting and implementing location-based data and technology produce short-term related outputs that are usually efficiency-driven and produce operational value. Social and political value, on the other hand, are more difficult to measure and difficult to translate into operative measures. Future research should focus on measuring impacts and ways to increase citizens involvement.