There is an emerging body of research on the co-design of public services, includ- ing co-design with vulnerable adults. However, what has been less explored has been the impact of digital technology and virtual environments upon the co-design process in this context. This paper analyses the contingencies of virtual co-design through a case study of a project to develop supportive local communities for vul- nerable elderly people. This project was initially planned to use traditional co-design methods within a face-to-face environment, in the context of the local public ser- vice ecosystem. The CoVid-19 pandemic made this impossible. Consequently, an innovative approach to co-design was developed that shifted the process from a face-to-face to a virtual environment. This exploratory paper reports and evaluates this approach and its implications for the future of the theory and practice of the co-design of public services for vulnerable adults. Theoretically the paper evolves a model of co-design in a virtual space that is embedded within a public service eco- system framework of value creation. At a practice level, the paper provides insight into the strategic and operational management of co-creation in a virtual space. It evolves the ‘Relay’ model of asynchronous co-creation across time and considers it key contingencies.

It is a relay not a sprint! Evolving co‐design in a digital and virtual environment: neighbourhood services for elders

Osborne, Stephen
;
Cucciniello, Maria;
2022-01-01

Abstract

There is an emerging body of research on the co-design of public services, includ- ing co-design with vulnerable adults. However, what has been less explored has been the impact of digital technology and virtual environments upon the co-design process in this context. This paper analyses the contingencies of virtual co-design through a case study of a project to develop supportive local communities for vul- nerable elderly people. This project was initially planned to use traditional co-design methods within a face-to-face environment, in the context of the local public ser- vice ecosystem. The CoVid-19 pandemic made this impossible. Consequently, an innovative approach to co-design was developed that shifted the process from a face-to-face to a virtual environment. This exploratory paper reports and evaluates this approach and its implications for the future of the theory and practice of the co-design of public services for vulnerable adults. Theoretically the paper evolves a model of co-design in a virtual space that is embedded within a public service eco- system framework of value creation. At a practice level, the paper provides insight into the strategic and operational management of co-creation in a virtual space. It evolves the ‘Relay’ model of asynchronous co-creation across time and considers it key contingencies.
2022
Osborne, Stephen; Powell, Madeline; Cucciniello, Maria; Macfarlane, Joanne
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11565/4052807
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