This paper addresses the question of public accountability in the context of public–private partnerships (PPPs) by unpacking the principles behind performance measurement systems for service-focused PPPs. The authors present a contingent-based approach to add to our understanding of PPPs and propose a performance measurement framework based on four dimensions and a set of key performance measures. The model described in the paper supplies a baseline on which public decision-makers can develop customized performance indicators.

PPPs in health and social services: a performance measurement perspective

Cappellaro, Giulia
;
Ricci, Alberto
2017-01-01

Abstract

This paper addresses the question of public accountability in the context of public–private partnerships (PPPs) by unpacking the principles behind performance measurement systems for service-focused PPPs. The authors present a contingent-based approach to add to our understanding of PPPs and propose a performance measurement framework based on four dimensions and a set of key performance measures. The model described in the paper supplies a baseline on which public decision-makers can develop customized performance indicators.
2017
Cappellaro, Giulia; Ricci, Alberto
File in questo prodotto:
File Dimensione Formato  
Cappellaro Ricci.pdf

non disponibili

Tipologia: Pdf editoriale (Publisher's layout)
Licenza: NON PUBBLICO - Accesso privato/ristretto
Dimensione 337.01 kB
Formato Adobe PDF
337.01 kB Adobe PDF   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11565/4003832
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 5
  • ???jsp.display-item.citation.isi??? 5
social impact