Intra-organizational relationships and technology acceptance

Relying on social exchange theory and technology acceptance literature, our research argues that users' acceptance of a newly introduced technology is related to the beliefs that individuals have about their social relationships with the supervisor, the team members, and the organization as a whole. Besides confirming previous findings in the acceptance domain, our results demonstrate that perceived usefulness and ease of use about technology are influenced by team-member exchange, leader-member exchange, and organizational support, while affective commitment toward the organization shows a positive influence only on perceived usefulness. Theoretical and practical implications are offered. © 2008 Elsevier Ltd. All rights reserved.