The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e-government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e-government adoption share any distinctive characteristics. The results show that some organizational factors, rather than environmental ones, show a positive association. However, the analysis also shows that most of the Italian municipalities involved have undertaken a non-linear e-government adoption process, which currently results in low diffusion of more mature stages of ICT adoption for the delivery of services to citizens and businesses.

On line service provision: are Municipalities really innovative? The case of Municipalities in Italy

NASI, GRETA;CRISTOFOLI, DANIELA;
2011

Abstract

The employment of information and communication technologies for the delivery of information and services has been considered a major objective of the modernization agenda of municipalities. This article contributes to the advances in the e-government literature by assessing the current status of ICT adoption among larger Italian municipalities and investigating whether the municipalities at a more mature stage of e-government adoption share any distinctive characteristics. The results show that some organizational factors, rather than environmental ones, show a positive association. However, the analysis also shows that most of the Italian municipalities involved have undertaken a non-linear e-government adoption process, which currently results in low diffusion of more mature stages of ICT adoption for the delivery of services to citizens and businesses.
2011
Nasi, Greta; Cristofoli, Daniela; Frosini, F.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11565/1700991
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