This article is the third in a multi-part report on whether the way RM professionals manage records is consistent with the information seeking behaviour (ISB) of Electronic Document and Records Management Systems (EDRMS) users. This part discusses the implications for records managers of differences between the way users seek documents and records and the design of EDRMS, and includes suggestions for practice and training.
Information seeking behaviour of electronic document and records management systems (EDRMS) users: Implications for records management practices, Part 3
KLOBAS, JANE;
2008
Abstract
This article is the third in a multi-part report on whether the way RM professionals manage records is consistent with the information seeking behaviour (ISB) of Electronic Document and Records Management Systems (EDRMS) users. This part discusses the implications for records managers of differences between the way users seek documents and records and the design of EDRMS, and includes suggestions for practice and training.
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