The efforts undertaken by banks to improve their services through Information Technology (IT) have resulted in the development of many incompatible Information Systems (IS) and this has initiated integration problems as disparate IT solutions could not efficiently collaborate. System integration is crucial for e-banking success and involves integrating existing often disparate systems. In addressing integration issues, Service Oriented Architecture (SOA) has emerged and adopted by many banks. Nevertheless, numerous banks fail to achieve successful integration in e-banking for various reasons. One of the main reasons is attributed to the lack of a methodological framework that would: (a) explain factors affecting integration in e-banking and (b) define the SOA adoption process in ebanking. Such a framework might be used by banks as an innovative decision making tool to support the mechanism of effective decision-making. As a result, the aim of this paper is to provide: (a) an innovative decision making framework for integration in e-banking and (b) useful findings. In doing so, this paper extends the body of knowledge and provides new insights related to integration and SOA adoption in e-banking. The research presented in this paper has been partly funded by the Research Center of University of Piraeus.
An Innovative Decision Making Framework for E-banking Integration
MORABITO, VINCENZO
2015
Abstract
The efforts undertaken by banks to improve their services through Information Technology (IT) have resulted in the development of many incompatible Information Systems (IS) and this has initiated integration problems as disparate IT solutions could not efficiently collaborate. System integration is crucial for e-banking success and involves integrating existing often disparate systems. In addressing integration issues, Service Oriented Architecture (SOA) has emerged and adopted by many banks. Nevertheless, numerous banks fail to achieve successful integration in e-banking for various reasons. One of the main reasons is attributed to the lack of a methodological framework that would: (a) explain factors affecting integration in e-banking and (b) define the SOA adoption process in ebanking. Such a framework might be used by banks as an innovative decision making tool to support the mechanism of effective decision-making. As a result, the aim of this paper is to provide: (a) an innovative decision making framework for integration in e-banking and (b) useful findings. In doing so, this paper extends the body of knowledge and provides new insights related to integration and SOA adoption in e-banking. The research presented in this paper has been partly funded by the Research Center of University of Piraeus.
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