The introduction of the appraisal system of individual performance in the health care organisations is overall considered very important, in compliance with the legal framework. Such a system requires two main elements: the design of a methodology coherent with the objectives and a strong investment on the competencies and the organisational culture of assessors and people assessed, in order to manage emotional conflicts and to qualify the relationship between all the actors involved in the assessing process. This article focuses on some key factors to be designed and managed, both organisational and cultural, representing the essential condition for an effective appraisal system. The author has tutored, within three health care organisations, the process of design and introduction of the appraisal system of individual performance, using a gradual and experimental approach.
Progettazione e introduzione del sistema di valutazione della performance individuale in tre aziende sanitarie
COTTA RAMUSINO, ROBERTO
2010
Abstract
The introduction of the appraisal system of individual performance in the health care organisations is overall considered very important, in compliance with the legal framework. Such a system requires two main elements: the design of a methodology coherent with the objectives and a strong investment on the competencies and the organisational culture of assessors and people assessed, in order to manage emotional conflicts and to qualify the relationship between all the actors involved in the assessing process. This article focuses on some key factors to be designed and managed, both organisational and cultural, representing the essential condition for an effective appraisal system. The author has tutored, within three health care organisations, the process of design and introduction of the appraisal system of individual performance, using a gradual and experimental approach.
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