IRIS

POLYAKOVA, ALEXANDRA

POLYAKOVA, ALEXANDRA  

Dipartimento di Marketing  

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Risultati 1 - 6 di 6 (tempo di esecuzione: 0.01 secondi).
Titolo Data di pubblicazione Autore(i) Rivista Editore
Consumer entitlement: its antecedents and consequences: three essays 1-gen-2015 Polyakova, Alexandra - Università Bocconi
Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis 1-gen-2017 Orsingher, Chiara; Valentini, Sara; Polyakova, Alexandra - (seleziona...)
Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis 1-gen-2018 Valentini, Sara; Orsingher, Chiara; Polyakova, Alexandra - (seleziona...)
Customers’ emotions in service failure and recovery: a meta-analysis 1-gen-2020 Valentini, Sara; Orsingher, Chiara; Polyakova, Alexandra MARKETING LETTERS -
Free upgrades with costly consequences: can preferential treatment inflate customers’ enttlement and induce negative behaviors? 1-gen-2020 Polyakova, Alexandra; Estes, Zachary; Ordanini, Andrea EUROPEAN JOURNAL OF MARKETING -
Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery 1-gen-2015 Valentini, Sara; Orsingher, Chiara; Polyakova, Alexandra - (seleziona...)